Our Membership Policies
- General Overview
- Free 2-Day Shipping & Returns
- Item Eligibility
- Minimum Purchase Amount
- Express Checkout
- Participating Stores
- No Account Sharing
- Membership Sign-Up, Renewal and Cancellation
- Membership Fees
- Automatic Renewal
- Trial Membership
- Gift Membership Purchases
- Lifetime Membership
- Account Responsibilities
- Invite a Friend Benefit
- Retailer Participation and Responsibilities
- Termination by ShopRunner
ShopRunner members are entitled to a suite of benefits to improve their on-line shopping experience by saving both time and money. ShopRunner members may invite up to 4 household members at no additional costs to share in these benefits.
Free 2-Day Shipping & Returns
ShopRunner members are entitled to FREE Two-Day shipping on all purchases of eligible items from participating retailers. Additionally, ShopRunner members receive Free Shipping on Returns of eligible items and exclusive offers from our participating retail partners. Note that FREE Two-Day shipping is measured from the time the eligible item ships and not when the eligible item is ordered.
On participating retailer sites, you will see the ShopRunner icon displayed next to all eligible items. This ShopRunner icon means the item is eligible for FREE 2-Day Shipping for ShopRunner members. ShopRunner benefits are only available for certain online purchases and certain products on a Retailer’s site, and ShopRunner benefit may not be available on all web browsers (e.g., mobile websites, smart phone mobile or tablet applications). Please log into your ShopRunner account at check out on a device where ShopRunner benefits are available to ensure you receive all the benefits of your ShopRunner membership. See Shipping below for more details about this benefit.
Minimum Purchase Amount
Some ShopRunner retailers may require a minimum purchase amount to qualify for ShopRunner benefits like Free 2-Day Shipping and Free Return Shipping. Any such minimum purchase amount will be indicated on the retailer’s website.The minimum purchase amount excludes any applicable taxes. Minimum purchase amounts and participating retailers are subject to change without notice.
Two-day shipping benefits are available for eligible items shipped to addresses in the contiguous United States (excluding P.O. boxes, APO/FPO/DPO and U.S. territories, possessions and protectorates). Most retailers will ship eligible items to Alaska, Hawaii, or Puerto Rico and the shipping will be free, but some in some cases, certain regions cannot be reached in two days. At checkout on a retailer’s site, you will be notified if your order cannot be shipped to Alaska, Hawaii, or Puerto Rico using ShopRunner. If you have any questions about our service for Alaska, Hawaii, and Puerto Rico, please call 1.888.721.7467. “Two-day shipping” is a general reference we and our Retailers use to determine your estimated delivery date of the goods ordered from the Retailer and means that the item will generally arrive at your address two business days after the package leaves the Retailer’s warehouse; it does not account for processing time that a Retailer may need to prepare your order for shipment. Two-day shipping benefits apply to business days only; however, Retailers may designate certain products for which special weekend and other shipping options may apply. Retailers also have daily order cut off times which may impact the delivery of your shipment. Please see our FAQs for more information about these cut-off times. Two-day shipping benefits do not include Retailer processing time; Retailers may have different processing times which may also impact the delivery of the shipment. These Policies do not reflect product availability or the actual shipping date. Neither we nor any Retailer guarantees delivery of products within the estimated transit time or by the estimated delivery date. Note that the Retailer may provide you with additional shipment information at the time of your order (e.g., product stock-outs, back-orders, or other potential delays). The Retailer may ship the products by ground or air at ShopRunner’s or the Retailer’s discretion (the terms “ground” and “air” do not correspond to any carrier-branded shipping services). If only some items in your order are eligible for the Service, you acknowledge and agree that you will pay applicable shipping charges for the ineligible items. Changing or combining orders, or changing your shipping address, speed, or preferences may affect Service eligibility, depending on each Retailer’s policies.
For items shipped via ShopRunner we will provide you with a postage paid return label that can be used to send ShopRunner eligible items back to the retailer. While you will need to initiate the return process through ShopRunner or the Retailer, in all cases ShopRunner members need to follow the retailer’s return policies and instructions. If a particular retailer offers free shipping on returns we will direct you to return the ShopRunner eligible item through the retailer’s standard process. To obtain your pre-paid return label simply sign in to the My Account section on www.shoprunner.com. Next to each eligible order there is a link to generate a pre-paid return label. Print the label, affix it to your return packaging and follow the rest of the retailer’s return instructions. Please remember that only items shipped via ShopRunner are eligible for free returns. If you purchase a non-ShopRunner eligible item from a participating retailer or if you purchase items from any ShopRunner participating retailer prior to joining ShopRunner, you will not be able to obtain a pre-paid return label from us for those items. Also note that some Retailers may charge restocking fees or fees on returns of non-defective items, or may provide refunds for returns in the form of store credits only. Please see our FAQs for more information about these fees.
Retailers that are part of our ShopRunner programs can vary from time to time. To see a listing of current retailers, visit our participating stores page. Be sure to check back often, since new stores are being added all the time. Not all retailers may participate in every ShopRunner program, for example, retailers that participate in our 2-Day Shipping program may not necessarily participate in our Express Checkout or related programs. From time to time, ShopRunner may choose in its sole discretion to add or remove retailers or the programs that such retailers elect to participate in.
No Account Sharing
ShopRunner accounts are intended to be used only by the individual who registers the account. Sharing or otherwise allowing anyone other than your invited household member access to your ShopRunner account is prohibited.
Membership Sign-Up, Renewal and Cancellation
We may offer a number of membership plans, including special promotional plans or memberships with different limitations. Some of these promotional memberships are offered by third parties in conjunction with the provision of their own products and services. We reserve the right to modify, terminate or otherwise amend our offered membership plans. ShopRunner may introduce additional services from time to time which may be excluded from your membership type.
If you are purchasing a membership subscription for yourself, you agree to pay the applicable fee for your membership subscription and you agree to the automatic renewal provisions set forth in these Policies and at the time you subscribe. From time to time, we may offer different subscriptions terms, and the membership fees for such subscriptions may vary. We only accept credit cards or PayPal for payment of your ShopRunner membership. The ShopRunner membership fee is non-refundable except as expressly provided in these Policies. Taxes may apply (and ShopRunner may collect such taxes by charging your credit card) on either or both of the membership fee and the shipping benefits for the Service. Membership fees are fully earned upon payment. ShopRunner only accepts U.S. billing addresses
UNLESS YOU ARE ENROLLED IN A PROMOTIONAL MEMBERSHIP SUBJECT TO DIFFERENT TERMS, YOUR MEMBERSHIP FOR THE SERVICE WILL AUTOMATICALLY RENEW EACH YEAR, FOR ANNUAL MEMBERSHIPS, AND EACH MONTH, FOR MONTHLY MEMBERSHIPS, UNLESS YOU INDICATE BEFORE THE END OF ANY APPLICABLE TRIAL PERIOD OR PRIOR TO YOUR RENEWAL DATE, THROUGH YOUR ACCOUNT, THAT YOU WANT YOUR MEMBERSHIP TO BE CANCELLED. IF YOU HAVE NOT CANCELLED YOUR MEMBERSHIP PRIOR TO YOUR RENEWAL DATE, WE WILL (AND YOU AUTHORIZE US TO) CHARGE YOUR MEMBERSHIP FEE TO THE PAYMENT MECHANISM WE HAVE ON FILE FOR YOU. UNLESS OTHERWISE STATED, RENEWAL TERMS ARE FOR ONE YEAR, FOR ANNUAL MEMBERSHIPS (INCLUDING ANNUAL MEMBERSHIP PLANS THAT INCLUDED A SPECIAL PROMOTION FOR LESS THAN AN INITIAL YEAR DURING THE PROMOTIONAL PERIOD), OR ONE MONTH, FOR MONTHLY MEMBERSHIPS, AT THE THEN STANDARD RATE. EXCEPT AS DESCRIBED BELOW ALL FEES RELATED TO A RENEWAL OF YOUR MEMBERSHIP ARE NON-REFUNDABLE.
To cancel your membership, login to your ShopRunner account, go to My Account, and select “Cancel Membership” to cancel your membership at the end of your existing membership term, or select “Cancel Membership” and then “Refund my existing term” to cancel your membership immediately. You may also, contact ShopRunner Member Services at 1.888.721.7467 (SHOP).
Refunds requested through My Account will be issued as follows:
Monthly Paid Membership With/Without Usage of ShopRunner Benefits: Should a customer request a refund upon cancellation of a ShopRunner Monthly Membership, we will automatically refund the current month’s fee.
Annual Paid Membership – No Usage Outside of a Free Trial: Should a customer request a refund upon cancellation in the first year of a ShopRunner Annual Paid Membership that has not yet been used, we will automatically refund the current year’s fee.
Annual Paid Membership – Usage Outside of a Free Trial: Should a customer request a refund upon cancellation in the first year of a ShopRunner Annual Paid Membership that has been used, we will refund as follows:
- If the membership is cancelled within the first 45 days, we will issue a full refund.
- If the membership is cancelled after the first 45 days, we will issue a prorated refund based on a calculation of the days remaining in the membership period.
Annual Paid Memberships Following Renewal:
- If the membership is cancelled within the first 45 days after renewal, we will issue a full refund of the current membership fee regardless of usage.
- If the membership is cancelled more than 45 days after renewal, we will issue a prorated refund of the renewal fee based on a calculation of the days remaining in the membership period.
Once you have paid for your ShopRunner membership, you may invite up to four eligible household members living in your house (“Guest”) to enjoy your ShopRunner membership at no extra cost. All Guests agree to be bound by the terms and conditions contained in these Policies and our Terms of Service, and you agree to remain responsible for all actions of your Guests with respect to your ShopRunner membership. You may change and/or remove Guests at any time through the Your Account feature. For purposes of this Agreement “you” and “your” shall be deemed to include all Guests entitled to use the ShopRunner membership. ShopRunner accounts are intended to be used only by the individual who registers the account (and his/her permitted household members). Sharing or otherwise allowing anyone other than your invited household members’ access to your ShopRunner account is prohibited.
We may offer certain customers various trial memberships, which are subject to these Policies except as otherwise stated at the time of enrollment. We may offer such trial memberships at no charge. Trial memberships are limited to one per person. We require you to provide your credit card or other eligible payment information when you register for a trial membership. ShopRunner reserves the right to reject or terminate your trial membership at any time, for any reason or no reason. If you do not cancel your trial membership prior to the expiration of the trial membership period or in accordance with the provisions set forth in above, we will (and you authorize us to) charge you the full annual membership fee or monthly membership fee, as applicable, at then-current rates to the credit card we have on file for you in accordance with these Policies.
Gift Membership Purchases
This provision applies to you if you (the “Gift Purchaser”) are purchasing a membership subscription (“Gift Membership”) for a third party, or you are the third party receiving the Gift Membership (the “Gift Recipient”).
1. GIFT MEMBERSHIP FEE. The Gift Purchaser agrees to pay the applicable fee for the Gift Membership. We accept credit cards and PayPal for the purchase of Gift Memberships. The Gift Membership fee is non-refundable. Taxes may apply (and ShopRunner may collect such taxes by charging the Gift Purchaser’s credit card) on the Gift Membership fee.
2. CONTACT PERSONS. We will collect the Gift Purchaser’s and the Gift Recipient’s names and e-mail addresses in order to send e-mails notifying the Gift Purchaser and the Gift Recipient of the Gift Membership purchase. Gift Memberships cannot be transferred a different third party.
3. RISK OF LOSS. The risk of loss and title for Gift Membership passes to the Gift Recipient upon our e-mail to the Gift Recipient of the Gift Membership. We are not responsible if such e-mail is blocked or deleted before the Gift Recipient activates a membership subscription.
ShopRunner offers a lifetime membership plan for a one-time, non-recurring fee, which membership allows you to access the ShopRunner services available at the time of your purchase for as long as those services are available. ShopRunner may introduce additional services from time to time which may be excluded from the Lifetime Membership. A Lifetime Membership is valid for the member only and may not be assigned or transferred to any other person or to any other ShopRunner service or benefit. No refund of the Lifetime Membership fee will be given to any member who is unable to use his or her membership at any time. If your Lifetime Membership is terminated due to a violation of these Terms, no refund of any portion of your membership fee shall be provided. You may cancel your Lifetime Membership at any time, however no refund shall be provided if such cancellation does not occur within the first thirty (30) days following the purchase of the Lifetime Membership. You can cancel your Lifetime Membership in accordance with the cancelletion procedures set forth in these Polices. ShopRunner reserves the right to discontinue or modify its services and/or any aspect of your Lifetime Membership at any time without notice, and makes no warranties or representations that any of its Services will continue to be available for any period of time. In purchasing a Lifetime Membership, you acknowledge and agree that the ShopRunner Service to which it applies could change or terminate at any time in the future.
Invite a Friend Benefit
ShopRunner may from time to time, offer ShopRunner members the ability to invite friends to join the Service and earn a reward for friends who join and meet the following qualifications (the “Invite a Friend Benefit”): (I) a friend who has not previously used the Service must join the Service as a paying member and (ii) use the Service at least one time after paying the membership fee for the Service. The reward will be determined by ShopRunner and described in any communications about the Invite a Friend Benefit. However, ShopRunner reserves the right to cancel any reward from the Invite a Friend Benefit due to fraud or abuse of the benefit at its sole discretion, and reserves the right to add or change the rules, terms or conditions of the Invite a Friend Benefit for existing or future rewards as ShopRunner may determine from time to time.
If you choose to invite a friend to try and redeem the Invite a Friend Benefit, you must tell people that you earn a reward if they use your invitation to sign-up for the Services. Telling people that you earn a reward is a legal requirement. Failure to comply may result in losing your rewards and may be a violation of laws enforced by the Federal Trade Commission.
Retailer Participation and Responsibilities
Member-Retailer Relationship; Retailer Responsibilities
Additional Retailer Charges
Some Retailers may add additional product, order, handling fees and/or taxes to products purchased in connection with the Service. If you believe you were overcharged for shipping fees by a ShopRunner Retailer, please contact ShopRunner Customer Service (not the Retailer). If we determine that you were overcharged shipping fees, we will reimburse you the amount of the overcharge.
Termination by ShopRunner
We may terminate your ShopRunner membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership for annual memberships and number of full days remaining in your membership for monthly memberships. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Policies or our Terms of Service or any applicable law, involves fraud or misuse of the ShopRunner membership, or is harmful to our interests or another user. We may also terminate your account if we determine that fraudulent payment or address information was used during the sign up process, incomplete or invalid information was provided. Our failure to insist upon or enforce your strict compliance with these Policies will not constitute a waiver of any of our rights.