FAQs

Overview

  • What is ShopRunner?
    ShopRunner is the best way to shop for the stuff you love. Our members enjoy benefits like unlimited free 2-day shipping, free return shipping, member-only deals and much more.
  • How does ShopRunner work?

    There are 3 Ways to Shop

    ShopRunner.com

    Search millions of eligible products in one place

    Partner Stores

    Shop for eligible items on sites you already visit

    Mobile App

    Seamlessly shop and check out with just a few clicks

    SHOPRUNNER BENEFITS AUTOMATICALLY APPLIED
  • What's the difference between ShopRunner and Amazon Prime?
    Both services are similar, but with ShopRunner members get free 2-day shipping to a more diverse group of retailers like Neiman Marcus, GNC and the NFL Shop. Also ShopRunner members enjoy free return shipping, member-only deals and have access to Express Checkout at select stores.
  • Does ShopRunner actually ship my products?
    ShopRunner does not ship any of your orders. Our partners ship the products fast and free from their warehouses directly to you. If you have any questions or concerns, we can be reached 7 days a week between 8am ? 10pm EST at 1.888.721.7467.
  • Where can I shop with my ShopRunner membership?
    We?re always adding new stores to the ShopRunner family. Current partners include member favorites like Neiman Marcus, Cole Haan, and GNC. To see the most up to date list of current retailers, click here.
  • How do I sign into ShopRunner on retailer sites?
    Most of the time you will already be signed into your ShopRunner account as you shop. Anytime you see the ShopRunner logo on a product page, you can click on it and sign in. If you sign in at ShopRunner.com, then you will be automatically signed in on all our other partner stores.

Minimum Purchase Amount

  • Does ShopRunner require a minimum purchase amount in order to qualify for ShopRunner benefits (free 2-day shipping and free return shipping)?
    Some ShopRunner retailers may require a minimum purchase amount for orders on their sites to qualify for ShopRunner benefits. Any ShopRunner retailer that implements minimum purchase amount will be listed below in our FAQs and in the ShopRunner Policies.
  • Which ShopRunner stores require a minimum purchase amount to receive free 2-day shopping and free return shipping?

    The following retailers require you to spend a minimum amount on eligible products in order to receive free 2-day shipping and return shipping eligibility on their site. The minimum purchase amount for each retailer is listed below:

    • Ahava, $25 minimum purchase amount.
    • Allen Edmonds, $25 minimum purchase amount.
    • American Eagle, $25 minimum purchase amount.
    • Avon, $25 minimum purchase amount.
    • Bergner?s, $25 minimum purchase amount.
    • Bon-Ton, $25 minimum purchase amount.
    • Boston Store, $25 minimum purchase amount.
    • Build-A-Bear Workshop, $25 minimum purchase amount.
    • Callaway Apparel, $25 minimum purchase amount.
    • Carson?s, $25 minimum purchase amount.
    • Chico's, $25 minimum purchase amount.
    • Christopher & Banks, $25 minimum purchase amount.
    • Cubavera, $25 minimum purchase amount.
    • Eddie Bauer, $25 minimum purchase amount.
    • Elder-Beerman, $25 minimum purchase amount.
    • Eloquii, $25 minimum purchase amount.
    • FragranceNet.com, $25 minimum purchase amount.
    • Herberger?s, $25 minimum purchase amount.
    • LD Products, $25 minimum purchase amount.
    • Lucky, $25 minimum purchase amount.
    • Lucky Vitamin, $25 minimum purchase amount.
    • Original Penguin, $25 minimum purchase amount.
    • Perry Ellis, $25 minimum purchase amount.
    • Pure Formulas, $25 minimum purchase amount.
    • Staples, $49.99 minimum purchase amount.
    • Sole Society, $25 minimum purchase amount.
    • Soma Intimates, $25 minimum purchase amount.
    • Vera Bradley, $25 minimum purchase amount.
    • White House Black Market, $25 minimum purchase amount.
    • Younkers, $25 minimum purchase amount.
  • Does this affect the price of my membership?
    No, this will not change any other terms of membership. Cardholders who have received a complimentary membership as part of their eligible American Express® Cards, World Mastercard® or World Elite Mastercard® will continue to enjoy ShopRunner benefits.
  • Can I place an order below the minimum purchase amount at a ShopRunner retailer that has this requirement?
    You can still place an order below the minimum purchase amount required to qualify for ShopRunner benefits at a retailer site. You will not receive free ShopRunner 2-day shipping or free ShopRunner returns on any such order, and you will be charged shipping costs at the retailer?s standard rate per the retailer?s shipping policies.
  • Can I combine orders from multiple ShopRunner stores to reach the minimum purchase threshold amount?
    No. Unfortunately the minimum purchase amount is applied separately at any individual applicable retailer?s online store.
  • Will I be notified when and if a store implements a minimum purchase threshold amount on ShopRunner?
    When you shop at the specific store, you will see ShopRunner notifications on the store?s site indicating if the retailer has a minimum purchase amount requirement and what the threshold amount is.

Eligible Items

  • How do I know what items are ShopRunner eligible?
    Items found on ShopRunner.com and the ShopRunner mobile app are almost always eligible. When shopping at our partner sites, look for any item with the ShopRunner logo on the product page. Not all of our retailer?s products are ShopRunner eligible, and on some retailer websites a cart must have a minimum purchase amount in order to be eligible for ShopRunner free 2-day shipping. On those sites the cart must exceed the minimum purchase amount in order for any items to be eligible for ShopRunner shipping.
  • Why is an item not ShopRunner eligible?

    It?s ShopRunner's goal to provide free 2-day shipping on as many items as possible. Some items are not ShopRunner eligible due to reasons such as the product's shape, size or weight.

    Look for the ShopRunner logo next to a product listing to make sure it is eligible. In addition, some ShopRunner retailers require a minimum purchase amount before any items are eligible for free 2-day shipping. Check back often as we?re adding new ShopRunner eligible items daily. See the retailer website for shipping information on any ineligible products.

Shipping & Returns

  • How quickly will my items arrive?

    Please allow two full business days for the order to arrive after it has been processed. Orders are processed Monday through Friday, typically in the early morning or afternoon. Our retail partners have different cut off times and we recommend visiting their shipping pages for more information on their exact cut off times.

    Note: If an item is out-of-stock, personalized or customized it may delay delivery time.

  • What are my shipping options with ShopRunner?

    Eligible items will ship so they are delivered free within 2 business days via shipping partners like UPS and FedEx. ShopRunner only ships to physical addresses in the United States, including, in most cases, Alaska, Hawaii and Puerto Rico. Any shipment to a PO Box, APO/FPO/DPO or international address is excluded from the ShopRunner program.

  • How do I track a shipment?

    Tracking a shipment is easy. Sign in to your ShopRunner account, and select track this order.

  • Is return shipping really free?

    Yes, ShopRunner members enjoy free return shipping on all their orders placed with ShopRunner. We take care of the return shipping so you can enjoy the shopping.

    A small number of retailer partners charge a restocking fee on a select group of items. For detailed information, always check the product page before placing an order.

Payment

American Express®

Mastercard®

More Questions

  • Do you have any mobile apps?
    Yes we do offer a free mobile app for the iPhone and iPad. The mobile app keeps you up to date on the status of your orders and returns across our partner network. To download the app, please click here.
  • What is Express Checkout?

    Express Checkout from ShopRunner saves you time by collecting all your important information in one secure place. So when it comes time to check out, all it takes it two clicks and it?s yours.

    If you are a ShopRunner member you can automatically use Express Checkout. You can add or edit your address information, payment methods or other profile information directly through Express Checkout on a retailer's site when available or in the My Account section of shoprunner.com

  • How can I contact ShopRunner?
    We?re here to help. Email us or give us a call at 1.888.721.7467. (Open 7 days a week between 8am ? 10pm EST)
  • Can I give ShopRunner as a gift?
    Although we agree there is no gift like the gift of free 2-day shipping, currently members can?t give ShopRunner as a gift. But you can add up to 4 members of your household to your ShopRunner account for free.