Overview

  • What is ShopRunner?
    ShopRunner is the best way to shop for the stuff you love. Our members enjoy benefits like unlimited free 2-day shipping, free return shipping, member-only deals and much more.
  • How does ShopRunner work?

    There are 3 Ways to Shop

    ShopRunner.com

    Search millions of eligible products in one place

    Partner Stores

    Shop for eligible items on sites you already visit

    Mobile App

    Seamlessly shop and check out with just a few clicks

    SHOPRUNNER BENEFITS AUTOMATICALLY APPLIED
  • What's the difference between ShopRunner and Amazon Prime?
    ShopRunner members get free 2-day shipping from a more diverse selection of premium retailers. ShopRunner members also enjoy free return shipping, member-only deals and have access to Express Checkout at select stores.
  • Does ShopRunner actually ship my products?
    ShopRunner does not ship any of your orders. Our partners ship the products fast and free from their warehouses directly to you. If you have any questions or concerns, please contact us.
  • Where can I shop with my ShopRunner membership?
    We're always adding new stores to the ShopRunner network. To see the most up to date list of current retailers, click here.
  • How do I sign into ShopRunner on retailer sites?
    Most of the time you will already be signed into your ShopRunner account as you shop. Anytime you see the ShopRunner logo on a product page, you can click on it and sign in. If you sign in at ShopRunner.com, then you will be automatically signed in on all our other partner stores.

Minimum Purchase Amount

  • Does ShopRunner require a minimum purchase amount in order to qualify for ShopRunner benefits (free 2-day shipping and free return shipping)?
    Some ShopRunner retailers may require a minimum purchase amount for orders on their sites to qualify for ShopRunner benefits. The minimum purchase amount varies by retailer.
  • Does this affect the price of my membership?
    No, this will not change any other terms of membership. Cardholders who have received a complimentary membership as part of their eligible American Express® Cards, World Mastercard® or World Elite Mastercard® will continue to enjoy ShopRunner benefits.
  • Can I place an order below the minimum purchase amount at a ShopRunner retailer that has this requirement?
    You can still place an order below the minimum purchase amount required to qualify for ShopRunner benefits at a retailer site. You will not receive free ShopRunner 2-day shipping or free ShopRunner returns on any such order, and you will be charged shipping costs at the retailer's standard rate per the retailer's shipping policies.
  • Can I combine orders from multiple ShopRunner stores to reach the minimum purchase threshold amount?
    No. Unfortunately the minimum purchase amount is applied separately at any individual applicable retailer's online store.
  • Will I be notified when and if a store implements a minimum purchase threshold amount on ShopRunner?
    When you shop at the specific store, you will see ShopRunner notifications on the store's site indicating if the retailer has a minimum purchase amount requirement and what the threshold amount is.

Eligible Items

  • How do I know what items are ShopRunner eligible?
    Items found on ShopRunner.com and the ShopRunner mobile app are almost always eligible. When shopping at our partner sites, look for any item with the ShopRunner logo on the product page. Not all of our retailer's products are ShopRunner eligible, and on some retailer websites a cart must have a minimum purchase amount in order to be eligible for ShopRunner free 2-day shipping. On those sites the cart must exceed the minimum purchase amount in order for any items to be eligible for ShopRunner shipping.
  • Why is an item not ShopRunner eligible?
    It's ShopRunner's goal to provide free 2-day shipping on as many items as possible. Some items are not ShopRunner eligible due to reasons such as the product's shape, size or weight. Look for the ShopRunner logo next to a product listing to make sure it is eligible. In addition, some ShopRunner retailers require a minimum purchase amount before any items are eligible for free 2-day shipping. Check back often as we're adding new ShopRunner eligible items daily. See the retailer website for shipping information on any ineligible products.

Shipping & Returns

  • How quickly will my items arrive?
    Please allow two full business days for the order to arrive after it has been processed. Orders are processed Monday through Friday, typically in the early morning or afternoon. Our retail partners have different cut off times and we recommend visiting their shipping pages for more information on their exact cut off times. Please note: if an item is out of stock, personalized or customized it may delay delivery time.
  • What are my shipping options with ShopRunner?
    Eligible items will ship so they are delivered free within 2 business days via shipping partners like UPS and FedEx. ShopRunner only ships to physical addresses in the United States, including, in most cases, Alaska, Hawaii and Puerto Rico. Any shipment to a PO Box, APO/FPO/DPO or international address is excluded from the ShopRunner program.
  • How do I track a shipment?
    Tracking a shipment is easy. Sign in to your ShopRunner account, and select track this order.
  • Is return shipping really free?
    Yes, ShopRunner members enjoy free return shipping on all their orders placed with ShopRunner. We take care of the return shipping so you can enjoy the shopping. A small number of retailer partners charge a restocking fee on a select group of items. For detailed information, always check the product page before placing an order.

Payment

  • How do I sign up for ShopRunner?
    Signing up is easy. Just provide us with some basic information and a credit card. Click here to sign up.
  • How much does a ShopRunner membership cost?
    Our annual membership costs $79.00. The ShopRunner entry on your credit card statement will appear as: SHOPRUNNER, INC...888.721.7467...
  • What payment methods are accepted?
    We accept most major credit cards for payment. For your security, your account billing name and address must match that of the credit card used for payment.

American Express®

  • American Express® Card Members can get free membership! What's the catch?
    There is no catch. To get your complimentary ShopRunner membership courtesy of American Express®, go to www.shoprunner.com/americanexpress and enroll an eligible American Express® Card. You never have to pay the $79 fee and you get to enjoy free 2-day shipping on thousands of brands.
  • I enrolled for my free membership with my Amex-Costco card, which expired June 19, 2016. Do I still get to keep my free membership?
    Yes, you'll still get to keep your free ShopRunner membership once your Costco Card expires. Please make sure to update your primary payment method the next time you log into your account to ensure you can check-out easily in the ShopRunner app and while using Express Checkout at your favorite online stores.
  • Which American Express® Cards are eligible?
    Only US Consumers and Small Business American Express® Cards are eligible. Visit www.shoprunner.com/americanexpress to learn more.
  • What are the requirements to maintain my free ShopRunner membership through American Express®?
    In order to maintain your free membership you must maintain a valid American Express® Card. The benefit may be cancelled if you do not maintain an American Express® Card that is valid for the benefit.
  • I have a Visa Credit Card. Can I get a free ShopRunner membership?
    Unfortunately at this time only American Express® Card Members qualify for the free ShopRunner membership.

Mastercard®

  • Do World Mastercard® or World Elite Mastercard® cardholders really get a free membership?
    Yes! To get your complimentary ShopRunner membership courtesy of Mastercard® go to www.shoprunner.com/mastercard and enroll. You never have to pay the $79 annual fee and you get to enjoy free 2-day shipping on thousands of brands.
  • Which Mastercard card types are eligible?
    Only World Mastercard® or World Elite Mastercard® cardholders are eligible for a free membership.
  • What are the requirements to maintain my free ShopRunner membership through Mastercard®?
    In order to maintain your free membership you must maintain a valid World Mastercard® or World Elite Mastercard®. The benefit may be cancelled if you do not maintain a Mastercard® that is valid for the benefit.

More Questions

  • Do you have any mobile apps?
    Yes we do offer a free mobile app for the iPhone and iPad. The mobile app keeps you up to date on the status of your orders and returns across our partner network. To download the app, please click here.
  • What is Express Checkout?
    Express Checkout from ShopRunner saves you time by collecting all your important information in one secure place. So when it comes time to check out, all it takes it two clicks and it's yours. If you are a ShopRunner member you can automatically use Express Checkout. You can add or edit your address information, payment methods or other profile information directly through Express Checkout on a retailer's site when available or in the My Account section of shoprunner.com.
  • How can I contact ShopRunner?
    We're here to help. Here's the best way to contact us.
  • Can I give ShopRunner as a gift?
    Although we agree there is no gift like the gift of free 2-day shipping, currently members can't give ShopRunner as a gift. But you can add up to 4 members of your household to your ShopRunner account for free.