Contact Us

Need assistance?

We're here to help. To inquire about ShopRunner services and FREE 2-Day Shipping, contact us by phone 1.888.721.SHOP (1.888.721.7467) or e-mail us, and we'll gladly assist you. For additional information, visit ShopRunner FAQs.

Returning an item?

Visit Order Tracking to print a return label.

Cancel requests:

We cannot guarantee the processing of cancel requests through email.

You may cancel your ShopRunner account at anytime. If you cancel before your free 30-day trial is over, you will not be charged the $79.00 annual fee. To cancel your membership, access the cancel link located in the Account Details section of My Account, or contact ShopRunner Member Services at 1.888.721.7467 (SHOP).

Contact Email

You can reach us at Please include your first name, last name, an email and phone number to reach you, and a brief description of the issue and we will gladly assist you.

Press Contact Email

For press inquiries, please email us at